FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
All Swingarms will be processed within 1-2 weeks (unless otherwise stated).
All other orders are usually processed and shipped within 1-3 business days of purchase.
When your order ships you will receive an email with your tracking # and confirmation.
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our order confirmation page included in your email order confirmation.
WHAT IS YOUR RETURN POLICY?
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction 30-day manufacture defect return guarantee through a replacement of the product (I.e. Swingarms, stems and any other product we fabricate.) Manufacture defects of product we do not manufacture will need to be delt with through the manufacture only.
DO YOU OFFER WHOLESALE PRICING?
We offer wholesale pricing on a very limited basis. Please email us at firstname.lastname@example.org for more information.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email us at email@example.com and your email will be forwarded to the best person!
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USPS First Class and Priority mail or UPS ground. All Canadian orders are shipped via Canada Post and will require extra shipping charges.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No, all of our US orders ship from our US location and as a result there are no additional duties.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Prices displayed on the website are exclusive of shipping and taxes for the USA. If you order outside of North America you might have additional duties and taxes.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Stripe, Amazon pay and PayPal.
NEED ADDITIONAL HELP?
You can contact us at any time with our Facebook Messenger button or by sending an email to firstname.lastname@example.org